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    • Website Accessibility Statement

    Last Updated: October 6, 2024

    1. Our Commitment

    At PatchAid, we are committed to providing a website that is accessible and navigable for all users, including individuals with disabilities. We understand the importance of digital accessibility and strive to enhance the usability of our website to ensure that everyone, regardless of ability, can access the information and services we provide.

    2. Web Accessibility Guidelines

    We use the guidelines of the Web Accessibility Initiative (WAI) as a model to improve accessibility. These guidelines, known as the Web Content Accessibility Guidelines (WCAG), are widely accepted standards that explain how to make web content more accessible for people with various disabilities, including those using assistive technologies like screen readers, voice recognition software, and keyboard-only navigation.

    2.1 Continuous Improvements

    We regularly assess and update our website based on the WCAG standards and use recognized accessibility evaluation tools to review our site's accessibility features. Our goal is to provide an inclusive digital experience by implementing improvements and updates that address usability issues for all users, including those with visual, auditory, mobility, or cognitive impairments.

    3. Ongoing Efforts

    While we are dedicated to making our website as accessible as possible, we acknowledge that achieving full accessibility is an ongoing process. There may be instances where certain content or functionalities are not fully accessible to all users. In such cases, we are committed to addressing these issues promptly and ensuring that everyone can access the information they need.

    3.1 Assistance and Support

    If you encounter any difficulties in accessing or navigating areas of our website, or if you notice any content, features, or functionality that you believe are not fully accessible to individuals with disabilities, please contact us. We welcome your feedback and are dedicated to improving the accessibility of our site for all users.

    4. How to Contact Us

    If you need assistance or have specific questions or concerns about the accessibility of our website, please reach out to us through any of the following methods:

    4.1 Telephone Support

    Our knowledgeable and friendly representatives are available to assist you between 8:00 AM and 12:00 AM EST daily. Please call us:

    If we are unavailable at the time of your call, please leave us a voicemail, and we will return your call promptly.

    4.2 Email Support

    You can also reach us via email at hello@patchaid.com for any accessibility-related inquiries or assistance.

    4.3 Mailing Address

    If you prefer to contact us by mail, you can reach us at:

    PatchAid
    25 Corporate Circle, Suite 118
    Albany, NY 12203

    5. Third-Party Content

    Our website may contain links to third-party websites that are not owned or controlled by PatchAid. We cannot guarantee the accessibility of third-party websites and are not responsible for their content or accessibility policies. We encourage you to review the accessibility statements of any third-party sites you visit.

    6. Ongoing Improvements and Updates

    We are constantly working to improve the accessibility of our website. As part of our commitment to digital accessibility, we periodically review and enhance the site to address new guidelines, feedback from users, and technological advancements. Your feedback is invaluable to us as we continue these efforts.

    Thank you for choosing PatchAid. We are committed to making our website accessible to all users and will continue working to ensure that your online experience is seamless and inclusive.