Once PatchAid receives and inspects your return, refunds are typically processed within 5 to 10 business days. The refund is issued to your original payment method. Depending on your bank or credit card company, it may take an additional billing cycle to appear on your statement. Store credit is usually applied within 2 to 3 business days and will be emailed to the address on your order.

Contact customer service within 7 days of delivery. Include your order number and photos of the damage or defect. PatchAid will arrange a replacement or full refund at no additional cost to you. You will not need to pay return shipping for confirmed damaged or defective items.

Yes. Subscription shipments follow the same 30-day return policy from the delivery date of each individual shipment. The same rules for unopened and opened items apply. If you want to cancel your subscription to prevent future shipments, you can manage that from your account page or by contacting customer service.

If you purchased a bundle or multi-pack at a discounted price, the entire bundle must be returned to receive a refund or credit at the bundle price. Returning individual items from a bundle may result in the remaining items being repriced at individual retail value, and the refund or credit will be adjusted accordingly.

Gift card purchases are non-refundable and cannot be exchanged for cash. If you received a defective or incorrect item purchased with a gift card, the return credit will be issued back to the gift card or as store credit.

Items purchased on sale or with a discount code follow the standard return policy unless marked as Final Sale at the time of purchase. Final Sale items are not eligible for return, refund, or exchange. Refunds for discounted items are based on the price actually paid, not the original retail price.

International orders follow the same 30-day return policy. The customer is responsible for return shipping costs and any customs or duties fees incurred during the return process. The item must clear customs before PatchAid can process the return. PatchAid is not responsible for packages lost or delayed by international carriers or customs authorities.

When you choose an exchange, your returned item is processed as store credit and the replacement item is placed as a new order. Exchanges follow the same 30-day return window from the original delivery date. Any PatchAid product is eligible as a replacement. If the replacement costs more, you pay the difference. If it costs less, the remaining balance stays as store credit. You are responsible for shipping costs on the replacement order.

Opened items are eligible for store credit or exchange only. Refunds to your original payment method are available for unopened items returned within the 30-day window.

Yes, the customer covers return shipping costs for standard returns. We recommend using a trackable shipping method. For items that arrived damaged or defective, PatchAid covers the return or replacement shipping cost.

Returns received without a pre-approved RMA number cannot be processed. Always contact customer service first to receive your RMA number and return instructions before shipping anything back.

Send us the competitor product link through our contact form. Our team will verify the product, price, and availability. If it qualifies, we will match or beat the price. Flash sales, clearance pricing, and liquidation prices are not eligible for matching. We also honor regularly available competitor discount codes and coupons when they apply to the same product.

Yes. Subscription orders follow the same return policy. The refund or credit amount is based on the price you actually paid, including any subscription discount.

Contact customer service within 7 days of delivery with your order number and a description of what is missing. We will investigate and ship the missing items or issue a credit, depending on the situation.