Our Guarantee, Returns, and Refunds
PatchAid stands behind what we sell. Eligible items can be returned within 30 days of delivery. Every return must be approved before you ship it, and opened items qualify only when no more than one patch is missing.
At a glance
Return window
30 days from the delivery date.
Unopened items
Refund or store credit for the product price only. Original shipping is not refunded.
Opened items
Store credit or exchange when no more than one patch is missing.
Authorization required
An RMA number is required before you ship anything back.
Best price guarantee
We work to offer the lowest price available and we stand behind that. If you find an identical product listed for less by an authorized retailer, send us the link before or after you order and we will review it. If the request qualifies we will match or beat that price.
- The product must be identical, including brand, SKU, size, flavor, and quantity.
- The product must be currently in stock at the competitor.
- The advertised price must be the current, publicly visible price.
- Flash sales, clearance pricing, liquidation pricing, and stacked discounts are not eligible.
- We also honor regularly available competitor discount codes and coupons when they apply to the same product.
- Requests are reviewed case by case. Send the product link and the competitor link to customer service.
Return policy details
Returning sealed products
Unopened returns are accepted within 30 days of delivery. Choose a refund to your original payment method or store credit. The refund or credit covers the product price only. Original shipping and handling costs are not refunded. The item must be in its original, sealed packaging.
Returning opened products
Opened returns are accepted only when no more than one patch is missing from the package. Eligible opened returns receive store credit or an exchange for a different PatchAid product. Original shipping and handling costs are not included. If you exchange, any price difference applies and you are responsible for shipping on the exchange order.
How to start a return
- Contact customer service at hello@patchaid.com or (866) 230-3615 with your order number, the items you want to return, whether each item is opened or unopened, and your preferred resolution.
- Wait for your Return Merchandise Authorization (RMA) number. Our team reviews the request and sends you the RMA number along with return instructions and the correct return address.
- Pack the item securely, write the RMA number on the shipping label, and ship it back using a trackable method. Returns received without a pre-approved RMA number cannot be processed.
Authorization is required for every return. Contact customer service before you send anything back. Returns that arrive without an RMA number cannot be accepted, and packages sent without authorization may be refused.
Return shipping and packaging
The customer is responsible for return shipping costs. For items that arrived damaged or defective, PatchAid covers the cost of return shipping or replacement.
Package returned items carefully so they are not damaged on the way back to us. We cannot issue a refund or credit for products that are damaged during return shipping. We recommend a trackable and insured shipping method so a claim can be filed with the carrier if the return package is lost or damaged in transit. PatchAid is not responsible for returns lost in transit.
Refunds and store credit
Once your return reaches our facility we inspect it and then issue your refund or store credit. Refunds and store credit are processed within 7 to 10 business days after receipt and inspection. Refunds are issued to the original payment method used on the order. Depending on your bank or card issuer, it can take an additional billing cycle for the credit to appear on your statement. Store credit is emailed to the address on the order and can be used on any future order at patchaid.com.
Items that cannot be returned
- Products marked Final Sale at the time of purchase.
- Gift cards, which are not refundable and cannot be redeemed for cash.
- Items shipped to you as a replacement or an exchange.
- Opened packages that are missing more than one patch.
- Orders placed in violation of our Terms of Service, as described below.
Damaged, defective, incorrect, or missing items
If an item arrives damaged or defective, if you received something other than what you ordered, or if something is missing from your shipment, contact customer service within 7 days of delivery with your order number and photos where applicable. We will arrange a replacement, a credit, or a refund at no additional cost to you, and you will not be charged return shipping on a confirmed damaged, defective, or incorrect item.
If you receive the wrong item, please do not open it. Opening an incorrectly shipped product makes it impossible for us to exchange it. Contact us and we will arrange the exchange for the correct item.
Refused and undeliverable packages
If a package is refused, or if the carrier cannot complete delivery after its normal attempts, the package is returned to us. Carrier return shipping charges are deducted from any credit, and you are responsible for the cost to reship the order.
Exchanges
When you choose an exchange, the returned item is processed as store credit and the replacement is placed as a new order. Exchanges follow the same return window measured from the original delivery date. If the replacement costs more you pay the difference. If it costs less the balance stays as store credit. Items shipped to you as a replacement or an exchange are not themselves returnable or exchangeable.
Subscriptions, bundles, and gift cards
Subscription orders. Each subscription shipment follows the same return window measured from the delivery date of that shipment, and the same rules for opened and unopened items apply. Refunds and credits are based on the price you actually paid, including any subscription discount. To stop future shipments, manage the subscription from your account page or contact customer service.
Bundles and multi-packs. If you bought a bundle or multi-pack at a discounted price, the entire bundle must be returned to receive the bundle price back. Returning part of a bundle may cause the kept items to be repriced at individual retail value, and the refund or credit is adjusted accordingly.
Gift cards. Gift cards are not refundable and cannot be redeemed for cash. If an item purchased with a gift card is returned, the credit is issued back to the gift card or as store credit.
International returns
International orders follow the same return window. The customer is responsible for return shipping and for any customs charges, duties, or brokerage fees incurred on the return. The package must clear United States customs before we can process it. We are not responsible for packages lost or delayed by international carriers or customs authorities.
Purchases made for resale
PatchAid reserves the right to refuse returns for orders placed in violation of our Terms of Service, including purchases made with the intent to resell, bulk purchasing under aliases or false identities, and orders tied to unauthorized resale platforms. Returns are honored only for personal use purchases made in good faith.
Frequently asked questions
How long does it take to get my refund?
Refunds and store credit are processed within 7 to 10 business days after PatchAid receives and inspects your return. The refund is issued to your original payment method. Depending on your bank or card issuer, it may take an additional billing cycle to appear on your statement.
What if my order arrived damaged or defective?
Contact customer service within 7 days of delivery with your order number and photos of the damage or defect. We will arrange a replacement or a full refund at no additional cost, and you will not pay return shipping.
Can I return a subscription order?
Yes. Each subscription shipment follows the same 30 day return window from its own delivery date, and the same rules for opened and unopened items apply. To stop future shipments, manage the subscription from your account page or contact customer service.
What about bundles or partial returns?
A bundle or multi-pack bought at a discounted price must be returned in full to receive the bundle price back. Returning individual items may cause the kept items to be repriced at individual retail value, with the refund or credit adjusted accordingly.
Are gift card purchases refundable?
No. Gift cards are not refundable and cannot be exchanged for cash. If an item bought with a gift card is returned, the credit goes back to the gift card or is issued as store credit.
What about sale or promotional items?
Discounted items follow the standard policy unless they were marked Final Sale at purchase. Refunds are based on the price actually paid, not the original retail price.
What if I am ordering from outside the United States?
International orders follow the same 30 day window. You are responsible for return shipping and for any customs or duties incurred on the return, and the item must clear customs before we can process it.
How do exchanges work?
Your returned item is processed as store credit and the replacement is placed as a new order within the same 30 day window from the original delivery date. Any PatchAid product is eligible as a replacement. You are responsible for shipping on the replacement order.
Can I get a refund instead of store credit on an opened item?
Opened items are eligible for store credit or an exchange only. Refunds to the original payment method are available on unopened items returned within the 30 day window.
Do I pay for return shipping?
Yes on standard returns. We recommend a trackable method. For items that arrived damaged or defective, PatchAid covers the return or replacement shipping cost.
What happens if I send a return without an RMA number?
It cannot be processed. Always contact customer service first to get your RMA number and return instructions.
How does the best price guarantee work?
Send us the competitor product link. We verify the product, price, and availability, and if it qualifies we match or beat the price. Flash sales, clearance, and liquidation pricing are not eligible.
Can I return a product I bought with a subscription discount?
Yes. The refund or credit is based on the price you actually paid, including the subscription discount.
What if my order is missing items?
Contact customer service within 7 days of delivery with your order number and a description of what is missing. We will ship the missing items or issue a credit.
Changes to this policy
This policy may change at any time without notice. The version posted at patchaid.com at the time you place your order is the version that applies to that order. If you are not sure whether an item qualifies, contact us before you ship anything back.
Our customer service team can help you start a return, confirm whether an item qualifies, or check the status of a refund or credit.
PatchAid
25 Corporate Circle, Suite 118
Albany, NY 12203
PatchAid products are topical wellness patches intended for general wellness and lifestyle support. They are not medical treatments and are not intended to diagnose, treat, cure, or prevent any disease. Nothing in this policy is medical advice. If you have a diagnosed condition, are pregnant or nursing, or take medication, talk with your own licensed healthcare provider before using a PatchAid product. Any symptoms you experience should be discussed with that provider.
This policy applies to purchases made directly through patchaid.com. Purchases made from other retailers or marketplaces are governed by that seller's policy.
Last updated: August 21, 2026
