At PatchAid we feel it is important to offer you super fast order processing, and super fast delivery.
We aim to get your vitamin patches to you as quickly as possible. Orders are normally shipped same day, as long as they're placed before 2:000 PM EST. You can expect USPS Priority to arrive 1 to 3 business days and UPS or FedEx to arrive 1 to 5 business days from the time we ship them. For even faster delivery, you can choose another shipment option at checkout, such as overnight.
You can track your order after it ships by logging into your account at PatchAid.
We ship to Canada, Australia and almost every country across the globe. Your cost of shipping is calculated at checkout.
In order to ensure that your PatchAid products are delivered and received safely, a signature at the time of delivery will be required on any orders of $200 or more. If you will not be home during the day to receive a signature required package, then we suggest that you opt to have the package delivered to your place of business.
Waiving the delivery signature
Customers may choose to waive the signature requirement per order, but it must be done before your item ships out. To do this, you will need to email customer service, prior to your shipment leaving our warehouse. A customer service representative will contact you back to confirm receipt of your request and the application of it to your order. You can download the pdf of the release from here.
You should be aware that if you choose this option that you are releasing PatchAid and the carrier from any responsibility for the package once it is dropped off at your door.
Important Note: Signature Requirements cannot be removed once the item is in transit. If you do not waive the signature prior to the order’s departure, then you will be responsible for all shipping fees in the return and reshipment of your item.
PatchAid ships to Canada, Australia and almost every country across the globe. Your cost of shipping and available shipping options will be shown to you in your shopping cart before you check out. Free shipping is NOT available for international orders.
Please note: It is important for you to become familiar with the Customs policies for your specific country before ordering. Customs regulations vary greatly by country and lack of knowledge regarding the customs rules governing the country you're importing to can result in your order incurring high import duties, delivery being delayed, or returned to us. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products. PatchAid will not be held liable for any customs duties or taxes that arise from your local customs office. PatchAid will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge, not including customs duties, taxes, and country-specific fees. Our fees ONLY reflect the cost for us to ship your order to your country.
All prices listed are in U.S. dollars. When you pay by credit card, the credit card company will calculate the exchange rate and include it in your monthly statement.
All International shipments will be charged postage costs calculated by weight and destination. PatchAid prices do not include customs fees, taxes, and tariffs. Customers outside of the United States may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be. It is your responsibility to make sure that you are allowed to import nutritional supplements from the U.S.
We can not guarantee any delivery times for international orders since inspections by your local Customs Service may delay delivery and cannot be anticipated or controlled on our end. All we are able to guarantee is the level of service we ship your order with. Certain Priority Mail Express International, Priority Mail International, FedEx and UPS shipments that are delayed past their guaranteed delivery times may be eligible for a full refund of shipping fees paid. You may contact us to file a claim on your behalf and if it's accepted by the shipping carrier, we will reimburse you in full for your shipping fees.
If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package or the items ordered are not allowed into the country by customs, the customer will be responsible for the shipping cost billed to PatchAid for the return of the package. If the package is stopped by customs because items ordered are not allowed in the country and the package is abandoned, there will be no credit to the customer for the order.
Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from PatchAid, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Any fees charged to PatchAid due to non-compliance with your country's laws and regulations will be charged to you, the importer. If an item or items are returned to us due to non-compliance issues with your country's laws and regulations, a refund will be issued for the merchandise only, minus percent of the value of your order as the re-stocking fee, and any other charges incurred such as quarantine fees, shipping fees or warehousing fees assessed by the customs in your country.