Shipping and Delivery

PatchAid prioritizes fast order processing and fast delivery. This page covers processing times, carriers, shipping costs, where we ship, signature requirements, international orders, and what to do if a package is delayed or lost.

At a glance

Order processing and cutoff times

We ship on business days only. Orders placed before 12:00 PM ET on a business day are normally shipped the same day. Orders placed after the cutoff, on a weekend, or on a holiday ship the next business day.

Carriers and delivery estimates

PatchAid ships with USPS, UPS, and FedEx. The carrier is selected automatically based on the shipping address and the service level you choose, so a specific carrier cannot be requested at checkout. USPS Priority typically arrives in 1 to 3 business days. UPS or FedEx typically arrives in 1 to 5 business days from the time we ship.

Shipping costs

Method	Estimated transit	Cost	Notes
Standard	1 to 5 business days	Free on orders $39 and over, otherwise $5.99	Contiguous United States. Carrier selected automatically.
FedEx 2 day	2 business days	Free on orders $99 and over, otherwise $9.99	FedEx guaranteed service.
Next day	1 business day	Quoted at checkout	Subject to availability and the daily cutoff.

Shipping rates are based on your order total after all discounts and coupons have been applied. Free standard shipping applies to the contiguous United States and excludes Alaska, Hawaii, Puerto Rico, and international destinations.

P.O. boxes, military addresses, and offshore states

P.O. boxes. We ship to P.O. boxes. Orders to a P.O. box are routed automatically through USPS, because FedEx and UPS do not deliver to P.O. boxes.

APO, FPO, and DPO addresses. We ship to APO, FPO, and DPO military addresses through USPS. Enter "APO," "FPO," or "DPO" as the city, use "AA," "AE," or "AP" as the state, make sure the ZIP code begins with 09, 34, or 96, and select "United States" as the country. Delivery includes transit to the military post office, usually 2 to 3 days, plus the additional time the military needs to move it to your location, which can take days or weeks.

Alaska, Hawaii, and Puerto Rico. Orders to Alaska, Hawaii, and Puerto Rico are charged by package weight and destination, calculated at checkout, and are not eligible for free standard shipping.

Signature required delivery and waivers

Some orders require a signature on delivery. Whether a signature is required is determined by the order value and the delivery address.

Signature required packages cannot be left unattended and must be signed for by an adult. If you are not available during the day, consider having the order delivered to your workplace or another address where someone can sign.

Waiving the signature

You may waive the signature requirement on a given order, but the request must reach us before the order ships. Email customer service at hello@patchaid.com before your shipment leaves our warehouse. A representative will confirm that the waiver was received and applied to your order.

If you waive the signature you release PatchAid and the carrier from responsibility for the package once the carrier marks it delivered. Signature requirements cannot be removed once an item is in transit. If the waiver was not requested before shipping and the package is returned, you are responsible for the return and reshipment fees.

Missed delivery attempts

If a signature required delivery is attempted and no one is available, the carrier follows its standard redelivery process. That varies by carrier and may include leaving a notice, holding the package at a local facility, or scheduling a redelivery. Check your tracking detail or contact the carrier for next steps.

Address accuracy

Please review your shipping address before you submit your order. A carrier address correction fee applies when a shipment has to be rerouted after it leaves our warehouse, or when the label is wrong because of a customer error such as a missing apartment number or an incorrect ZIP code. Carriers also charge us for the return of undeliverable packages, and those charges are passed through. We cannot reroute or redeliver an order to an address that was entered incorrectly without additional cost.

Holiday and peak season

Carriers run heavier volume during peak holiday periods and delays are common. Place orders early and consider an expedited method at checkout if a delivery date matters. Published transit estimates are not guarantees during peak season.

Weather and temperature sensitive shipments

Warm weather. If you are ordering in summer or into a hot climate, choose the fastest shipping method at checkout. We pack carefully, but FedEx, UPS, and USPS do not compensate for items damaged by heat in transit, and we do not replace or credit items that melted or were heat damaged after leaving our facility. If a carrier leaves packages outside at your address, consider avoiding chocolate coated bars and liquid protein drinks in hot months.

Cold weather. If you live where temperatures drop below freezing, consider that before ordering liquid products. We do not replace or credit products that froze or glass that broke because of freezing. Most of this damage happens after delivery when no one is home to bring the package inside.

Have packages brought inside. Where possible, have orders delivered somewhere they can be brought indoors right away.

If items arrive melted, place the unopened items in the refrigerator for about an hour. They will firm up again. The appearance may change but the taste and the nutrition do not.

Order tracking, changes, and cancellations

You will receive tracking updates by email when your package ships and when it is delivered. If you have opted in to text notifications you will also receive SMS updates. You can view tracking at any time by logging into your account at patchaid.com and opening the order.

Address changes. If your order has not shipped yet, contact customer service as soon as possible and we will try to update it. Once an order has shipped the address cannot be changed.

Changes and cancellations. Orders that have not yet shipped can usually be changed or canceled. Contact customer service as soon as possible. Changes are not guaranteed once an order has started processing, and an order that has already shipped has to follow the standard return process instead.

Lost, stolen, or delayed packages

If your tracking has not updated for several business days, if the package is marked delivered but you did not receive it, or if the package appears lost, contact customer service with your order number within 48 hours of the expected delivery date. We will open an investigation with the carrier and work toward a resolution. Where a signature requirement was waived, the carrier and PatchAid are released from responsibility once the carrier marks the package delivered.

Carrier delays caused by weather, natural disasters, customs, or other events outside our control are not grounds for a shipping refund, although we will help you file a claim where the service you paid for carries a delivery guarantee.

Refused and undeliverable packages

If a package is refused, or if the carrier cannot complete delivery after its normal attempts, it is returned to us. You are responsible for the carrier return charges and for the cost to reship the order, and those amounts are deducted from any credit.

International shipping

We ship to Canada, Australia, and almost every country in the world. Your shipping cost and the available options are shown in your cart before you check out. International shipments are priced by weight and destination. Free shipping is available on international orders over $100.

Countries we ship to include: Canada, Australia, the United Kingdom, Germany, France, Japan, South Korea, New Zealand, and many more. Contact customer service if you need to confirm your country.

Transit times. International orders typically take 10 to 21 business days, depending on the destination country and customs processing. We cannot guarantee delivery times on international orders because customs inspections are outside our control.

Duties, taxes, and customs. Customs policies vary widely by country and can result in import duties, delivery delays, or returned shipments. Our international prices cover the base shipping charge only. Customs duties, taxes, brokerage, and country specific fees are the responsibility of the customer, and PatchAid cannot be held liable for charges assessed by your local customs office or local carrier. Check your country's customs rules before you order, and confirm that the products you are ordering may be imported into your country.

Importer of record. When you order from us you are the importer of record and you must comply with the laws and regulations of the receiving country. Any fees charged to PatchAid because of non compliance are charged back to you. If items are returned for compliance reasons, a refund is issued for the merchandise only, less a restocking fee and any other charges incurred, such as quarantine, shipping, or warehousing fees assessed by customs in your country.

Currency. All prices on our website are listed in United States dollars. If you pay by credit card, your card issuer sets the exchange rate and shows it on your statement.

Guaranteed services and claims. Where an express service carries a delivery guarantee and the carrier misses it, you may be eligible for a refund of the shipping fees paid. Contact us and we will file the claim on your behalf. If the carrier accepts the claim we reimburse the shipping fees in full.

Returned international packages. If a package comes back to us because of an address error, because you refused it, or because customs would not allow the items into the country, you are responsible for the return shipping cost billed to us. If a package is held by customs and abandoned because the items are prohibited, no order credit is issued.

Frequently asked questions

Changes to this policy

This policy may change at any time without notice. The version posted at patchaid.com at the time you place your order is the version that applies to that order. If you are not sure whether an item qualifies, contact us before you ship anything back.

Contact us

Our customer service team can help you start a return, confirm whether an item qualifies, or check the status of a refund or credit.

• Email: hello@patchaid.com
• Phone: (866) 230-3615
• Website: patchaid.com

PatchAid
25 Corporate Circle, Suite 118
Albany, NY 12203

PatchAid products are topical wellness patches intended for general wellness and lifestyle support. They are not medical treatments and are not intended to diagnose, treat, cure, or prevent any disease. Nothing in this policy is medical advice. If you have a diagnosed condition, are pregnant or nursing, or take medication, talk with your own licensed healthcare provider before using a PatchAid product. Any symptoms you experience should be discussed with that provider.

This policy applies to purchases made directly through patchaid.com. Purchases made from other retailers or marketplaces are governed by that seller's policy.

Last updated: August 21, 2026