PatchAid respects the privacy of our customers and has developed this Privacy Policy to demonstrate our commitment to protecting your privacy. This Privacy Policy is intended to describe for you, as an individual who uses the PatchAid website, places orders by phone, uses our other services, or who otherwise provides us with information through phone, mobile application, chat, fax, mail, at a retail store, or with information through various means ("Services"), the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures.
We encourage you to read this Privacy Policy carefully when using our Services or transacting business with us. By using our Services or otherwise doing business with us, you accept the practices described in this Privacy Policy.
We encourage you to read the PatchAid Privacy Policy carefully when using our Services or transacting business with us. By using our Services or otherwise doing business with us, you accept the practices described in the PatchAid Privacy Policy.
If you have any questions about our privacy practices, please refer to the "How to Contact Us" section of this Privacy Policy.
As described more in this section, we may collect information that can identify you ("personal information"), such as your name, phone number, mailing address, and e-mail address, (i) when you (or other users) provide it to us when using our Services, or (ii) from other PatchAid businesses, from our business partners, or from other third parties. We may combine the personal information that we receive from different sources. When you provide personal information through our Services, the information may be sent to servers located in the United States and other countries around the world.
We also may collect other types of information in the following ways when you use our online Services:
We understand that not everyone wants to permit the use of cookies. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting cookies and how to disable cookies, but we recommend that you leave cookies turned on so that you can take full advantage of the shopping features we offer.
You may also review "HOW GOOGLE USES INFORMATION FROM SITES OR APPS THAT USE OUR SERVICES", (located at www.google.com/policies/privacy/partners/ ).
We may allow third parties, including Affiliate companies, advertising companies, and ad networks, to display advertisements on our online Services. These companies may use tracking technologies, such as cookies, to collect information about users who view or interact with their advertisements. Our online Services do not provide any other personal information to these third parties, but they may collect information about where you, or others who are using your computer or device, saw and/or clicked on the advertisements they deliver, and possibly associate this information with your subsequent visits to the advertised websites. They also may combine this information with personal information they collect from you. The collection and use of that information is subject to the third party's privacy policy. This information allows them to deliver targeted advertisements and gauge their effectiveness. Some of these third-party advertising companies may be advertising networks that are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies (www.networkadvertising.org).
If you post information about yourself or others, or communicate with others using our Services, please note that we cannot control who reads your postings or what they do with the information you provide. We encourage you to use caution in posting personal information.
In General. We may use information that we collect about you to:
Financial Information. We may use financial information or payment method to process payment for any purchases or sales made on our online Services or by phone, to enroll you in the discount, rebate, and other programs in which you elect to participate, to pre-qualify you for credit card and other offers that you might find of interest, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business.
Please review "Your choices about collection and use of your information" below.
We will not share your personal information with others except as indicated below, or except when we inform you in advance and give you the opportunity to opt out.
We may share personal information with:
Any third parties to whom we may disclose personal information may have their own privacy policies that describe how they use and disclose personal information. Those policies will govern use, handling, and disclosure of your personal information once we have shared it with those third parties as described in this Privacy Policy. If you want to learn more about their privacy practices, we encourage you to visit the websites of or to otherwise contact those third parties. These entities or their servers may be located either inside or outside the United States.
AGGREGATED AND NON-PERSONAL INFORMATION. . We may share aggregated and non-personal information we collect under any of the above circumstances and also with advertisers and others. We may also share it with third parties and our Affiliates to develop and deliver targeted advertising on our online Services, on websites of third parties, or by other means. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers, and investors, for the purpose of conducting general business analysis. For example, we may tell our advertisers the number of visitors to our online Services and the most popular features or services accessed. This information does not contain any personal information and may be used to develop online Services or other content and services that we hope you and other users will find of interest and to target content and advertising.
There are a number of places on our online Services where you may click on a link to access other websites that do not operate under this Privacy Policy. For example, if you click on an advertisement or a link on our online Services, you may be taken to a website that we do not control. These third-party websites may independently solicit and collect information, including personal information, from you and, in some instances, provide us with information about your activities on those websites. We recommend that you consult the privacy statements of all third-party websites you visit by clicking on the "privacy" link typically located at the bottom of the webpage you are visiting.
Some third-party websites are co-branded with our trademarks and those of our business partners. They may have the look and feel of our online Services, but the URL in your browser window will indicate that you are visiting a different site. Our Privacy Policy applies only to information collected by PatchAid.
If you have an online account with us, you have the ability to review and update your personal information online by logging into your account. You can also review and update your personal information by contacting us by phone. More information about how to contact us is provided below.
If you have an account with us, you also may choose to close your account at any time by contacting PatchAid customer service. After you close your account, you will not be able to sign in to our online Services or access any of your personal information on our online Services. However, you can open a new account at any time. If you close your account, we may still retain certain information associated with your account for analytical purposes and record keeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, take actions we deem necessary to protect the integrity of our online Services or our customers, or take other actions otherwise permitted by law. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties' policies.
You may choose:
We take appropriate security measures (including physical, electronic, and procedural measures) to help safeguard your personal information from unauthorized access, alteration and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of your sensitive personal information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to your personal information.
We want you to feel confident using our online Services to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. You should also take care with how you handle and disclose your personal information and should avoid sending personal information through insecure e-mail. Please refer to the Federal Trade Commission's website at www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.
We may provide areas on our online Services where you can post information about yourself and others, create a profile, and communicate with others, as well as post reviews of products, establishments, contractors, and the like, or upload content (e.g., pictures, videos, audio files, etc.). In addition, such postings may appear on other websites or when searches are executed on the subject of your posting. Also, whenever you voluntarily disclose personal information on publicly viewable web pages, that information will be publicly available and can be collected and used by others. For example, if you post your e-mail address, you may receive unsolicited messages. We cannot control who reads your posting or what others may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information. Once you have posted information, you will not be able to edit or delete such information.
As the General Terms of Use require customers be 18 years of age or older to use our platforms, we do not knowingly collect personal information from children under the age of 13.
This Privacy Policy is intended to cover collection of information on our online Services from residents of the United States. If you are visiting our online Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located, and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. Please be assured that we seek to take reasonable steps to ensure that your privacy is protected. By using our Services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.
This Privacy Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of our Services.
We will occasionally update this Privacy Policy to reflect changes in our practices and services.
If you have any questions about this Privacy Policy or our information-handling practices, or if you would like to request information about our disclosure of personal information to third parties for their direct marketing purposes, please contact us by e-mail or postal mail as follows:
Privacy ContactCalifornia Residents:
We may provide this information in a standardized format that is not specific to you. The designated e-mail address for these requests is hello@PatchAid.com.
The following sections relate to customers who live in states that have specific privacy laws and specific rights under these privacy laws.
However, if you are not a resident of a state below, but would like to obtain information or take other actions that residents of such states may take, please submit a request here or call us at 1-(888)-817-2411. We will use reasonable efforts to respond to your request.
For security purposes, we do not send sensitive information (like credit card numbers or other sensitive information) if you ask for a copy of personal data. And when we delete personal data, we may retain information to comply with our legal obligations or our records retention practices.
CALIFORNIA PRIVACY STATEMENT
This section is referred to as the "California Privacy Statement" and is provided in connection with the California Consumer Privacy Act (or "CCPA"). Some terms in this California Privacy Statement are defined in CCPA.
This California Privacy Statement describes our practices within the last 12 months regarding personal information about people who are consumers under CCPA. This California Privacy Statement does not apply to human resources information or business-to-business information. If you would like information about human resources data or business- to-business communications data, please reach out to your contact at our company.
This California Privacy Statement does not apply to information that is excluded from the definition of “personal information” under CCPA. or to information or activity that is subject to exemptions under CCPA.
We may update our Privacy Policy or this California Privacy Statement from time to time or provide additional notices where required or appropriate.
This California Privacy Statement supplements our other privacy notices and policies and shall govern in the event of a conflict between this California Privacy Statement or other privacy notices and policies.
COLLECTED PERSONAL INFORMATION.
Categories of Personal Information. We collect personal information about users of our services who are California consumers including, personal information in the following categories:
Retention. We retain personal information and sensitive personal information in the categories above pursuant to our retention schedule, which is based on the purposes for which we collect and process the information, legal and regulatory requirements, and our legitimate business purposes.
SOURCES OF PERSONAL INFORMATION. We collect personal information from different sources., including:
Personal information we collect from you. We collect personal information that you provide directly to us. Personal information we collect in this way includes your identifiers, personal information records, characteristics of protected classifications, commercial information, audio, electronic, visual, thermal, olfactory or similar information, professional or employment-related information, non-public education information, and the categories of sensitive personal information described above.
Personal information we collect from other people. We collect some personal information about you from other people such as when a customer uses features in our services to refer friends and family to us by or when a customer purchases. an item for another recipient. Typically, personal information we collect in this way may include your identifiers, personal information records, and commercial information.
Personal information we collect automatically. We collect some personal information automatically when you use our services, such as browsing and use information; information about devices that you use to access our services, and information collected through cookies, pixels, and similar technology. The categories of personal information collected automatically include identifiers, commercial information, internet or other electronic network activity information, geolocation data, and audio, electronic, visual, thermal, olfactory or similar information.
Personal information we create. We create some personal information when you use our services or in the operation of our business. This includes information that may be categorized as identifiers, commercial information, internet or other electronic network activity information, and inferences.
Personal information we collect from other companies. We collect personal information from other companies, including advertising networks, internet service providers, data analytics providers, government entities, operating systems and platforms, social networks, and data brokers. The categories of personal information we collect from these types of sources may include any category of personal information listed above.
PURPOSES FOR COLLECTING, SELLING, OR SHARING PERSONAL INFORMATION.
We collect, use, sell or share personal information for the following business or commercial purposes:
Account provision and maintenance, including creating and managing your account with us; providing customer service; verifying customer information; and providing other services in the course of our business operations;
Product sales and fulfillment, including selling products; processing and shipping orders to you or to recipients you designate; managing returns; processing refunds; managing warranties
Customer service and communications, including responding to requests, comments, or questions through email, text message, telephone calls, postal mail, chat functions; forms and product review capabilities; reviewing recorded calls or content of other communications for quality or customer service purposes; responding to requests for information and taking action that may be requested under CCPA
Marketing and advertising, such as contextual marketing and advertising; personalizing user experience and marketing, including targeted product display; targeted marketing and advertising through the services; marketing through emails, text messages, and other communications methods; re-targeted marketing and advertising across other websites, devices, and platforms; auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards; engaging in analytics to personalize user experience; managing and communicating through our presence on social media platforms and other platforms
Payment-related activities, including processing payments, checking creditworthiness, evaluating payment options, providing finance, managing installment payment programs, participating in private label credit card programs
Providing technology to enable use and operation of services; providing storage
Maintaining and improving services and user experience, including:
Creating and updating applications, websites, and other features or functionality used by that we use
Debugging to identify and repair errors that may affect how the services function;
Engaging in analytics related to improving services or user experience
Product safety or quality activities.
Fraud prevention and information security, including:
Measures to verify identity when an account is used for ordering or when the account is otherwise accessed;
Helping to ensure security and integrity, including by detecting and responding to fraud or security incidents
Limiting payment fraud
Protecting against other malicious, deceptive, or illegal activity
Short-term, transient use permitted under CCPA
Internal research, including:
Developing and demonstrating technology
Conducting research, analytics, surveys, and focus groups to improve customer experiences, develop services and products, provide better marketing and advertising.
Other business purposes for which we provide notice, including:
Legal obligations, including prosecuting people responsible for fraudulent, malicious, deceptive or illegal activities; defending claims; notifying of product recalls or other issues related to products; enforcing and notifying of our terms and conditions, privacy statement, forum guidelines, and other policies and changes to such terms and conditions, privacy statement and other policies; and for records retention purposes.
Any other purposes consistent with our applicable privacy statements
We collect, sell or share sensitive personal information for the following purposes:
We do not use or disclose sensitive personal information for purposes to which the right to limit use and disclosure applies under the CCPA.
SALES OR SHARING OF PERSONAL INFORMATION. We sell or share personal information that is within the categories in the table below. Beside each category of personal information are the categories of third parties to which such personal information is sold or shared. Items of sensitive personal information are noted with an asterisk.
CATEGORIES OF PERSONAL INFORMATION SOLD OR SHARED |
CATEGORIES OF THIRD PARTIES |
Identifiers |
Marketing and advertising Payment and collection services |
Personal information records (as described in described in Cal. Civ. Code § 1798.80(e)) |
Marketing and advertising Payment and collection services |
Commercial information |
Marketing and advertising Payment and collection services |
Internet or other electronic network activity information |
Marketing and advertising Payment and collection services |
Geolocation data |
Marketing and advertising Payment and collection services |
Audio, electronic, visual, thermal, olfactory, or similar information |
Marketing and advertising Payment and collection services |
Inferences |
Marketing and advertising |
As we require customers be 18 years of age or older to use our services, we have no actual knowledge of sales or sharing of personal information of consumers under 16 years of age.
DISCLOSURES OF PERSONAL INFORMATION FOR BUSINESS PURPOSES. We disclose personal information that is within the categories in the table below for business purposes. Beside each category of personal information are the categories of service providers and contractors to which such personal information is disclosed for business purposes. Items of sensitive personal information are noted with an asterisk.
CATEGORIES OF PERSONAL INFORMATION DISCLOSED FOR BUSINESS PURPOSES |
CATEGORIES OF SERVICE PROVIDERS AND CONTRACTORS |
Identifiers |
Breach/fraud detection, prevention, and response |
Personal information records (as described in described in Cal. Civ. Code § 1798.80(e)) |
Breach/fraud detection, prevention, and response |
Commercial information |
Breach/fraud detection, prevention, and response |
Internet or other electronic network activity information |
Breach/fraud detection, prevention, and response |
Geolocation data |
Breach/fraud detection, prevention, and response |
Audio, electronic, visual, thermal, olfactory, or similar information |
Breach/fraud detection, prevention, and response |
* Social security, driver’s license or state identification card |
Breach/fraud detection, prevention, and response |
* Account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account |
Fraud detection, fraud prevention, and security |
Inferences |
Breach/fraud detection, prevention, and response |
FINANCIAL INCENTIVES
We may from time-to-time offer “Incentives” such as discounts on goods, discounts on shipping, prizes for participating in contests, and other similar incentives. In connection with offering Incentives, we may collect a name, email address, phone/text number, or other personal data; as further described in in the specific Incentive. To the extent that we collect personal data of a California consumer participating in connection with offering an Incentive, then the value of the personal data provided in connection with the Incentive is generally calculated as the value of the Incentive less our expenses in operating the Incentive program and other costs associated with our business activities related to the Incentive.
AUTHORIZED AGENTS. A California consumer participating in an Incentive may opt-in to the Incentive by following the method of participation used for the Incentive. California consumers also have the right to withdraw from an Incentive at any time through the methods described in the terms and conditions of the Incentive program. Additionally, if an Incentive is related to receiving marketing emails or marketing text messages, a participating California consumer can withdraw from the Incentive by unsubscribing from the relevant communications, using the methods described in our Privacy Statement.
CCPA RIGHTS Following are rights of California consumers under CCPA. To exercise these rights, please contact us. Please note that, if you submit a request to know, request to delete or request to correct, you may be asked to provide 2-3 pieces of personal information that we will match against our records to verify your identity.
Deletion A California consumer has the right to request the deletion of personal information we have collected from the consumer, but CCPA permits some personal information to be retained, notwithstanding a consumer’s deletion request.
Correction Taking into account the nature of personal information and the purposes of processing personal information, a California consumer has the right to request the correction of the consumer’s personal information if it is inaccurate.
Right to Know A California consumer has the right to request the disclosure of (1) the categories of personal information we have collected about that consumer; (2) the categories of sources from which that personal information is collected; (3) the business or commercial purpose for collecting, selling or sharing the personal information; (4) the categories of third parties to whom we disclosed personal information; (5) the categories of personal information that we sold, and for each category identified, the categories of third parties to which we sold that particular category of personal information; and (6) the categories of personal information that we sold, and for each category identified, the categories of third parties to which we sold that particular category of personal information.
A California consumer also has the right to request the specific pieces of personal information we have collected about that consumer.
Opt-out of sales or sharing A California consumer has the right to opt out of sales or sharing of personal information about that consumer. If you choose to use the Global Privacy Control (GPC) browser signal, you will only be opted out of online sales or sharing of personal information, and you will need to log in to retain settings or turn it on for each browser you use. To submit a request to opt out of offline sales and sharing, please contact us.
Non-Discrimination. A California consumer has the right that a business shall not discriminate against you because you exercised your rights under CCPA.
Agents Authorized agents may submit requests on a consumer's behalf by submitting the request through the same means listed under the rights above. Authorized agents must establish their qualification to act as an agent and we will still require verification directly from the consumer, unless the authorized agent possesses an appropriate power of attorney.
Nevada Privacy Statement
If you are a Nevada resident and would like to make a request under Chapter 603A of the Nevada Revised Statutes, you may email us at hello@PatchAid.com. Please include "Nevada" in your email subject line and include the following information in your email: your name, Nevada resident address, and email address.
Virginia Privacy Statement
This section is referred to as the "Virginia Privacy Statement" and is provided in connection with the Virginia Consumer Data Protection Act (or “VCDPA”). Some terms in this Virginia Privacy Statement are defined in VCDPA
This Virginia Privacy Statement only applies to people who are consumers under VCDPA.
This Virginia Privacy Statement does not apply to information that is excluded from the definition of “personal data” under VCDPA or to information or activity that is subject to exemptions under VCDPA.
This Virginia Privacy Statement supplements our other privacy notices and policies and shall govern in the event of a conflict between this Virginia Privacy Statement or other privacy notices and policies. However, if any other notice about VCDPA is provided at the point of collection, then that other notice shall govern in the event of a conflict with this Virginia Privacy Statement as permitted by applicable law.
Categories of personal data We process personal data when you use our services, including personal data in the following categories:
The examples in the categories above are not exclusive, and other kinds of personal data are included in these categories.
Purposes for processing personal data. We process personal data for the following purposes:
Third parties, We use third parties to help us in the operation of our business, and these third parties may have access to any of the personal data described in the categories of personal data above.
The categories of third parties with which we share personal data includes:
VCDPA Rights. Following are rights of Virginia consumers under VCDPA. Please see below with respect to the right to opt out of profiling. To exercise any other right, please contact us.
Access. A Virginia consumer has the right to ask us to confirm whether or not we process personal data about the Virginia consumer and to access such personal data. We provide access to such personal data by providing you with a copy of such personal data.
Copy. A Virginia consumer has the right to obtain a copy of the consumer's personal data that the consumer previously provided to the controller.
Correction. Taking into account the nature of personal data and the purposes of processing personal data, a Virginia consumer has the right to have inaccuracies in the consumer’s personal information corrected.
Deletion. A Virginia consumer has the right to request the deletion of the consumer’s personal data, but VCDPA permits some personal data to be retained, notwithstanding a consumer’s deletion request.
Sale of personal data. A Virginia consumer has the right to opt out of sales of personal data. While we do not engage in sales of personal data under VDCPA, you may opt out of such sales if we do so in the future.
Profiling. A Virginia consumer has the right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer. While we do not engage in activities that come within the scope of profiling under VDCPA, you may opt out of such profiling if we do so in the future. To opt out of future profiling, please contact us at hello@PatchAid.com.
Targeted Advertising. We engage in targeted advertising. A Virginia consumer has the right to opt out of targeted advertising.
Appeal. A Virginia consumer has the right to appeal our decision with respect to a request to exercise a VDCPA right.
Do not sell or share my personal information
As described above, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing," or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Please visit this page to opt out of the “sale” or “sharing” of your personal information collected using cookies and other device-based identifiers as described above, you must be browsing from one of the applicable US states referred to above.