Answer:Weprioritize super‑fast processing and delivery. Orders placed before 12:00 PM EST are typically shipped the same day. Once shipped, you can expect:
USPS Priority — usually 1–3 business days
UPS or FedEx — typically 1–5 business days
Delivery estimates are provided by the carrier and can change due to weather, holidays, or other shipping delays. We'll notify you if anything unexpected comes up.
Answer:Tracking updates can occasionally pause while your package is moving between carrier facilities. It's normal for tracking to remain unchanged for 24-48 hours before the next scan appears. If your tracking hasn't updated for more than 5 business days, please contact our customer service team and we'll be happy to help.
Answer:If your order hasn't shipped yet, we may still be able to help. Once it's with the carrier, changes are usually no longer possible.
Answer: First, check around your home, mailbox, leasing office, or with neighbors. Carriers occasionally mark packages as delivered a little early. If it's still missing after 24–48 hours, reach out to us and we'll help.
Answer: Apply our patches on your body in a location with little or no hair. Your hip and shoulder are recommended locations. For best results, rotate the patch location, placing it on different parts of your body in a revolving cycle.
