Track your order

Answer: We process orders Monday through Friday, excluding holidays and warehouse closures. Standard orders placed before 12 p.m. Eastern Time normally ship the same business day. When express shipping is available and selected at checkout, the cutoff is 1 p.m. Eastern Time. Same-day shipping is not guaranteed, and processing may take longer during busy periods.

After shipment, standard domestic delivery typically takes 1 to 5 business days. Two-day express service, when available, typically takes 2 business days. Check the available options at checkout and use your tracking link for the carrier’s latest estimate. Delivery estimates can change because of weather, holidays, or other carrier delays.

Answer:Tracking updates can occasionally pause while your package is moving between carrier facilities. It's normal for tracking to remain unchanged for 24-48 hours before the next scan appears. If your tracking hasn't updated for more than 5 business days, please contact our customer service team and we'll be happy to help.

Answer:If your order hasn't shipped yet, we may still be able to help. Once it's with the carrier, changes are usually no longer possible.

Answer: First, check around your home, mailbox, leasing office, or with neighbors. Carriers occasionally mark packages as delivered a little early. If it's still missing after 24–48 hours, reach out to us and we'll help.

Answer: Apply our patches on your body in a location with little or no hair. Your hip and shoulder are recommended locations. For best results, rotate the patch location, placing it on different parts of your body in a revolving cycle.